RESPECT

Treating others as we would like to be treated.

Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.

Responding in a timely fashion

Speaking calmly and respectfully without profanity or sarcasm.

Acknowledging everyone as right from their own perspective.

INTEGRITY

Making only agreements we are willing, able, and intend to keep.

Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.

Proposing all possible solutions to help the company reach its goals.

Proposing all possible solutions to help team members reach their goals.

Operating and conducting oneself in a responsible manner

Communicating honestly and with purpose.

Asking clarifying questions if we disagree or do not understand.

Never saying anything about anyone that we would not say to him or her.

CUSTOMER FOCUS

Continuously striving to maximize internal and external customer loyalty.

Making our best effort to understand and appreciate the customer’s needs in every situation.

HAVING FUN IN THE PROCESS